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Fire Alert Product

FREQUENTLY ASKED QUESTIONS

SETTING UP THE SYSTEM

Your activation code will be included in your product package. If it is missing, please contact customer service at 1-855-333-FIRE

-See the links to the app on the website: getfirealert.com
-Download it for no charge like other apps at the Apple Store or Google Play.  Search for “Fire Alert App”

-Simply follow the instructions in the app.  You can do it yourself in minutes

-No special tools are required.  You may need a common household screwdriver and/or a ladder.

-The system and sensors are for interior use only.  Exterior use is not allowed and will result in the cancellation of service. See the instructions included with your package for suggestions on where to place them inside your home.
-“Gateway” – Select a location that is within four (4) feet of your internet router (because that is how long the Ethernet cable is that connects to your router, and close enough to an electrical outlet to plug it in.
-“Smoke/CO audio sensor” – Select a location within 6 inches of one of your existing, interconnected Smoke and/or CO detectors. If your existing Smoke/CO detectors are not interconnected place a Smoke/CO audio device within 6 inches of smoke and/or CO detector you want to have monitored. To figure out if your smoke detectors are interconnected simply test one of them (usually each smoke detector will have a test button to press) and they should all make a beep sound. If they don’t all make a beep sound then either your smoke detectors are not interconnected or you they are malfunctioning. If you suspect that they are malfunctioning you may want to have an expert check them out before using Fire Alert with them.
-“Water/Freeze Sensor” – Place the sensor/s in any areas where you might expect a water leak to exist or where pipes may freeze during winter weather i.e. under sinks, dishwashers, water heaters, washing machines, etc

-The Fire Alert System is designed to work in single-family dwellings, apartments, condos, mobile homes, etc.  In order to work properly the installation location must have:

1-Active internet service and an available port on the internet router
2-An AC  power outlet close to the internet router location
3-Apple IOS or Android Smartphone for operating the App
4-If you are installing the Smoke/CO audio device your home must have at least one existing and operable Smoke/CO detector.

-The system is designed to work with almost any home router with typical settings and an available internet port.  However, a router may not be compatible with the system if the router has extensive custom settings. In this case, the Router Administrator should first open the ports and verify all three LEDs on the Gateway are ON.
Router.snet.net.au UDP/1234
Cloud.securenettech.com UDP/1234
50.58.195.224 TCP/9999

-Most cities do not require a permit for the system.  However, it is your responsibility to contact your individual city to determine alarm permit requirements.  When contacting your local city government please make it clear that you are NOT installing a “burglar” or “Security” alarm system – but you are only installing a system to alert if you have a fire, CO, water leak, or low temperature emergency.

Your activation code will be included in your product package. If it is missing, please contact customer service at 1-855-333-FIRE

GATEWAY QUESTIONS

-The “Gateway” is the communications hub for your Fire Alert system.  The Gateway receives alarm signals wirelessly from each of the sensors and transmits the signals over the internet to you via text message.  If you have opted to have your system professionally monitored the Gateway also sends the alarm messages to a central monitoring facility

-You will see a red, green, and yellow LED light on the top, front of the Gateway housing.

-You will receive a text message on your app indicating “low battery”.

-Disconnect the Gateway from AC power
-Depress the small oval tab on the back of the Gateway housing  and gently separate the top and bottom portions of the Gateway housing.  Replace with AAA batteries.

SMOKE/CO AUDIO SENSOR

-The Smoke/CO sensor is designed to work with UL listed smoke, CO, or combination Smoke/CO alarm sensors.  Most Smoke and/or CO alarm sensors used in the past 20 years should be UL listed and compatible with the Fire Alert system.
-A quick check for Smoke alarm compatibility is to confirm that the sensor’s alarm tone is three (3) beeps, repeating every five seconds.  Verify by pressing the test button on the smoke alarm
-A quick check for CO alarm compatibility is to confirm that the sensor’s alarm tone is -four (4) beeps, repeating every five seconds.  Verify by pressing the test button on the CO alarm.

-The Audio sensor “listens for the alarm sounds made by your existing smoke and/or CO detectors.  In essence, you could think of it as a “detector of smoke detectors beeps.” When the Audio sensor hears the alarm tones from your existing Smoke/CO detector it transmits an “alarm message” through your Gateway which in turns transmits the alarm message to your smart phone, PC, Tablet, etc., and if your system is monitored, to our central monitoring facility who then contacts the appropriate emergency response authority.
-IMPORTANT:  IT IS IMPORTANT THAT YOU DETERMINE IF YOUR EXISTING SMOKE AND/OR CO DETECTORS ARE “INTERCONNECTED.” “INTERCONNECTED” MEANS THAT IF ONE OF YOUR DETECTORS SOUNDS AN ALARM, ALL OTHER DETECTORS WILL SOUND AN ALARM THROUGHOUT THE PREMISES.  IF YOUR DETECTORS ARE NOT INTERCONNECTED A DETECTOR IN ONE LOCATION MAY SOUND AN ALARM IN THAT LOCATION BUT OTHER DETECTORS WILL NOT SOUND AN ALARM.

-Use your normal testing procedure (generally there is a “test” button on your sensor).  If your Smoke and/or CO alarms are “interconnected,” all will sound an alarm tone when you initiate the test procedure on any individual sensor.  If all of your Smoke and/or CO alarms do not sound when tested, either your alarms are not interconnected or you may have inoperative alarms that should be replaced.

-If you have verified that all existing Smoke and/or CO detectors are interconnected and operable, only one Audio sensor is necessary.  If your existing Smoke and/or CO detectors are not interconnected it is highly recommended that an audio sensor be placed next to each existing Smoke and/or CO detector.

-Gently depress the tab on the top of the Audio sensor and separate the top and bottom sections of the sensor housing.  Remove the existing battery and replace.

WATER/FREEZE SENSOR

-The Water Leak/Freeze sensor is designed to detect water across any two of the four gold probes on the bottom of the sensor and will alert immediately when water is detected.  The sensor will send a “restoral” when water is no longer detected.
-The Freeze sensor is slower acting and will initiate an alarm when the temperature falls below 41degrees F / 5degrees C.  The sensor will send a restoral when the temperature rises above 45degrees F / 7degrees C.

-For water leak detection place the sensor in areas that are most likely to be effected by leaking water i.e., under sinks, washing machines, water heaters, dishwashers, behind toilets, under ice maker connections, etc.
-For freeze detection place the sensor in areas inside the home that would be damaged by freezing pipes, i.e. under sinks on exterior walls.
-Water leak/Freeze sensors should not be placed outdoors or in refrigerated areas.  This will be considered a prohibited used and will result in cancellation of service or extra charges.

-Water Leak Test – Put the system in “Test” mode using the mobile app.  Select “Test” in the app’s main menu and follow the instructions.
-Initiate the test by placing the sensor in water or by placing a wet finger across at least two of the gold probes on the bottom of the sensor for several seconds.  Upon detecting water the sensor will display a red LED light that will glow faintly under the sensor cover indicating an alert is being transmitted to the system Gateway.  After twenty (20) seconds select “History” from the app menu. If water was detected a “Water Leak Detected” message will be exhibited in History. In the event a “Water Leak Detected” message is exhibited in History, repeat the test procedure.  If the test is again unsuccessful you should notify customer service.
-Freeze Test –  Place the sensor in an environment with  temperature below 40degrees F, i.e, refrigerator freezer.  Although the sensor may initiate a freeze alarm in as little as ten (10) minutes, please allow at least 30 minutes for an alarm to initiated.

-The sensor includes a long-life battery that should not need to be replaced for approximately five (5) years under normal operating conditions.  When the battery is low it will send a “low battery” signal to the Gateway and you will receive a text notification. -To replace the battery follow these steps:
1-Carefully remove the white, rubber feet on the bottom of the sensor
2-Remove the three (3) screws and open the case
3-Replace battery with a Panasonic CR2450 Lithium Battery
4-Replace the feet, screws, and replace sensor to the appropriate location.

GENERAL QUESTIONS

-Currently the maximum number of sensors is eight (8).

-Call customer service as shown in the app or select “Upgrade” from the app’s Main Menu

-Access the app Main Menu, select “Home”, and then select the type of sensor you would like to add.  Upon receipt of the sensor, follow the instructions in the app.

-Open the App and touch the menu (three bars) at the top left of your screen.  Select “Contacts” and then “edit” or “add” contacts

-Contact the customer service identified in your app under the menu item “About”
(1-855-333-FIRE)

PRIVACY POLICY

PRIVACY POLICY

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, If at any time following the expiration or cancellation of the on-going service agreement, or at any time if you do not have a service agreement, you would like to unsubscribe from receiving future emails, we include unsubscribe instructions in each email. .

• To administer a contest, promotion, survey or other site feature

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We give consumers an opportunity to consent to secondary uses of their personal information.

This consent will include click to accept or form entries made by the consumer on a mobile app, website, or online store. This consent will also include any disclosures agreed to by a customer in a separate Service Agreement. Otherwise we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their smartphone or web apps and going to the Contacts/Edit area.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on Feb 19, 2016

If there are any questions regarding this privacy policy you may contact us using the information below.

CGS Ventures Inc. DBA Fire Alert

490 Amber Ave.

Tremonton, UT

84337

info@getfirealert.com

www.getfirealert.com

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
Trust Guard Privacy Requirements